Question 1

What is Print-on-Demand, and how does it work?

Accepted Answer

Print-on-Demand means that each item is made to order just for you. Once you place an order, we create your product and ship it directly to you. This process ensures that every item is fresh, new, and made to your specifications.

Question 2

How long will it take to receive my order?

Accepted Answer

All items are custom-made, so please allow 2-5 business days for processing. Once your order is shipped, delivery typically takes 4-8 business days within the U.S. and 10-30 business days for international orders. Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the U.S. can take up to 7-12 business days.

Question 3

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders over $35 within the United States. For orders under $35, standard shipping rates will apply, which are calculated at checkout.

Question 4

Can I return or exchange my item?

Accepted Answer

Since all items are made to order, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect. If you receive a defective or incorrect item, please contact us within 48 hours of delivery with a photo and description of the issue, and we’ll gladly send a replacement.

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your package’s journey on the carrier’s website.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide! Please note that international shipping times can vary between 10-30 business days depending on your location. Customs processing times may cause additional delays.

Question 7

What payment methods do you accept?

Accepted Answer

We accept a wide range of payment methods, including Visa, MasterCard, American Express, Discover, China UnionPay, JCB, Diners Club, Cartes Bancaires, and Electron.

Question 8

How do I contact customer support?

Accepted Answer

If you have any questions or need assistance, you can reach us via email at createdbyzeijaancare@gmail.com, use the chat box on our website (available Monday to Friday, 9 AM to 5 PM local time), or send us a message through our social media channels.

Question 9

Can I change my order after it has been placed?

Accepted Answer

If you need to make changes to your order, please contact us as soon as possible. We can only make changes if the order has not yet been processed. Once an item is in production, we cannot alter it.

Question 10

Do you offer gift wrapping or special packaging?

Accepted Answer

We do not offer gift wrapping at this time. However, you can include a personalized gift message with your order. Simply add your message to the "Add a note" section at checkout, and we’ll include it with your package.

Question 11

What should I do if my order hasn’t arrived?

Accepted Answer

If your order hasn’t arrived within the expected delivery window, please check your tracking information. If the package seems to be lost, contact us, and we’ll work with the carrier to resolve the issue.

Question 12

Are your products eco-friendly?

Accepted Answer

Yes, by using Print-on-Demand, we minimize waste, as products are only created when an order is placed. This approach helps reduce overproduction and its environmental impact.

Question 13

Can I cancel my order?

Accepted Answer

Orders can only be canceled before they enter the production stage. If you wish to cancel your order, please contact us immediately.

FAQ

Frequently asked questions